About Course
Master the Performance of your Service Department Through Data-Driven KPI Management… This comprehensive service management course transforms service managers into profit-driven leaders by mastering the financial metrics and KPIs that separate high-performing service departments from average ones. Starting with foundational principles of service profitability and the critical concept that “time is your inventory,” participants progress […]
Course Content
Service Sales & Performance
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Understanding Service and overview part 1 of 2
36:00 -
Understanding Service and overview part 2 of 2
35:30 -
Technician Value
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Parts to Labour Ratio
16:40 -
Gross Margin, Gross Labour Margin and Effective Labour Rate
23:00 -
DealerVu Service Dept Reports part 1 of 2
25:20 -
DealerVu Service Dept Reports part 2 of 2
25:30 -
Understanding the NCM Dealer Dashboard Service KPI’s
50:00 -
DOC Reports and Driving Service Sales to Meet/Exceed Budgets
21:00 -
Quiz Questions – MBN Course03 Service Sales & Performance
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