Service Management Training Plan: Mastering Financials & KPIs
Master the Performance of your Service Department through Data-Driven KPI Management
$900.00 USD PER ROOFTOP / year
What Will You Learn?
- How to maximize service department profitability by managing time as your most valuable inventory
- How to track and improve the Big Three Metrics: efficiency, productivity, and proficiency
- How to calculate and optimize your parts-to-labor ratio for maximum departmental profit
- How to understand and leverage effective labor rate versus door rate for pricing strategy
- How to build efficient operations using service assistants, work orders, and scheduling systems
- How to use key DMS service reports to identify performance gaps and improvement opportunities
- How to track technician performance and manage W-Time for optimal labor utilization
- How to implement Daily Operating Control procedures that maintain consistent service standards
- How to set realistic budgets, calculate department potential, and consistently achieve targets
- How to conduct effective month-end reviews and present performance results to management
- How to establish daily and weekly management routines that build a high-performance service culture
Course Content
S01: FOUNDATIONS OF SERVICE PROFITABILITY
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1.1 Why Service Matters to Dealer Success
05:15 -
1.2 Time is Your Inventory
07:08 -
1.3 Technician Value
07:21 -
1.4 Service Absorption
06:35 -
1.5 The Big Picture
06:16 -
Foundations of Service Profitability